Job Opportunities in Southern West Virginia
Summit Community Bank, Full-Time Customer Service Teller, Charleston, WV
Education requirements: High School Diploma or GED
Description of Position / Function:
This is a non-exempt position. Customer Service Teller’s primary role is to provide superior customer service experience during the client interaction. Ensure all clients are greeted immediately upon entering the branch office. Performs lobby management effectively to ensure the needs of clients are identified and fulfilled. Perform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, issuing official checks/money orders, etc. Equitably contributes to the branch attainment of sales and referral products goals by identifying and making referrals. The Customer Service Teller will need to be able to assist clients in many aspects of their accounts directly and indirectly through referrals including account inquiries, account maintenance, account resolution, online and mobile products and services, and debit cards. Adheres to all policy and procedures of the company. Follows operational procedures including protecting customers, bank assets and bank security. Accurately completes information on systems and forms to mitigate exposure while ensuring service delivery and quality. Customer Service Teller may serve as a specialty teller as assigned; vault/back up vault, ATM, Coin, etc. Customer Service Teller will make our promise of “Service Beyond Expectations” Begins with Me real and believable by following our defined principles.
Job Skills and Qualifications Required:
The employee must be comfortable and confident in a sales and service environment. They must be able to be part of a team and work closely with fellow Customer Service Tellers and Customer Service Representatives. They must have and exhibit a professional manner and exhibit good interpersonal skills. Must have computer knowledge, good typing skills, math skills, attention to detail, and be a good listener. Opportunity exists for cross-training of a Customer Service Representative position.
Summit Financial Group Inc. and the Subsidiaries continuously accepts resumes for positions at any of our locations. If interested in becoming part of the Summit Financial Group team, please forward your resume to:
Summit Financial Group, Inc.
c/o Director of Human Resources
PO Box 179, 300 North Main Street
Moorefield, WV 26836
We look forward to hearing from you!
Summit Financial Group and the Subsidiaries are an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.