Summit strives to provide you with convenient and secure access to banking on your mobile device. However, as mobile devices such as tablets and smartphones have become the preferred way to manage and store personal information, including your account details, those devices have also become big targets for hackers and cybercrime. It is crucial to take precautions to protect your sensitive data from misuse.
Summit offers several ways to help protect your private banking information on mobile devices:
• Multi-factor account verification - helps protect your data. Set this as your preference on personal and public devices
• Timed sessions - Banking sessions that log you out of your accounts after inactivity to help keep your information confidential from anyone else who may use your device.
• Touch Authentication - adds a layer of defense by allowing access to information only by using your unique fingerprint. (Available for iPhone and Android users with touch authentication capabilities)
Here are some tips to protect your confidential information on your mobile device:
• Never lower your security settings, it is very easy for criminals to access an unsecured device. Always use the passcode feature to lock your phone. Do not give your passcode information to anyone.
• Don't store your personal data on your mobile device. Log off of mobile banking sessions when transactions are completed.
• Don't click suspicious links or attachments. While it may be difficult to spot some phishing attempts, it's important to be cautious about all communications you receive, including those claiming to be from trusted entities.
• Make sure your device’s security and software updates are current.
• Do not use free public Wi-Fi connections for banking transactions. Use your phone carrier's Internet connections for enhanced security.
• Never respond to any text messages asking you to verify your account information. Summit will never ask you for your person information via text message.
Should your device become lost or stolen, you should report these incidents to your wireless provider immediately. They may be able to locate or disable the device. Then call our Contact Center at 877-776-9722 to have mobile banking access disabled.
Fraud - How to Help Protect Yourself
Fraud is a term that has become part of our everyday vocabulary. You probably hear variations of fraud ranging from identity theft, online fraud, such as phishing and pharming, to offline fraud, including credit card, phone solicitations, print fraud, check scams, and mail fraud. You can help protect your personal information and accounts by using caution when providing confidential information. Also, by keeping yourself updated on the latest fraud alerts, you can help prevent yourself from becoming a victim.
Identity theft is fraud committed or attempted using the identifying information of another person without authority. Identity theft is the unlawful act of capturing, transferring, and/or using one or more pieces of another person's personal identifying information (including, but not limited to, name, address, driver's license, date of birth, Social Security number, account information, account login credentials, government passport number, employer or taxpayer identification number, or family identifiers) and using or attempting to use that information to establish or take over a credit, deposit, or other financial account ("account") in that person's name.
Identity theft falls into one of two categories:
- True name fraud - Establishing (or attempting to establish) an account(s) using another person's identity.
- Account takeover - Establishing (or attempting to establish) control of an existing account(s) without authority of the account holder. Account takeover does not include solely the posting of unauthorized transactions against an existing account, such as forged-maker signature, counterfeit, and credit card misuse.
- Phishing - Phishers use fraudulent emails or pop-up Web pages that appear legitimate and are designed to deceive you into sharing personal or account information.
- Pharming - Pharming occurs when you type in a Web address and it redirects you to a fraudulent Web site without your knowledge or consent. The Web site will try to look similar to the legitimate site in hopes of capturing your confidential information.
- Vishing - Vishing occurs when an email is sent asking you to call a fake phone number. The number is set up to sound like a legitimate financial institution's phone system, prompting you to type in your 16 digit credit card number and expiration date to verify your information. Once you do that, however, you have just given the scammers all they need to have access to your account.
Credit Card Fraud
Credit card fraud can occur when someone takes your card and uses it without your consent. It can also happen when the card sits safely in your wallet.
Scammers will attempt to randomly call people with hopes of luring them with cash gifts or prizes in exchange for personal account information.
Scammers will use local and community newspapers to publish fake advertisements with special rates and offers. If clients call, they are asked for their personal information and for an advance payment before the transaction can be completed.
Scammers will overpay for an item purchased and ask the difference to be wired back. Most times the check was counterfeit or forged for a higher amount.
Mail fraud occurs when scammers illegally intercept your mail or when you receive unrealistic offers.
How to Identify Fraud
By keeping on top of your transactions, you can spot any suspicious activity. With online banking you can view your transactions 24/7.
Tips on how to help identify fraud:
- Monitor your bank statements monthly.
- Review your credit report at least once year.
You are your own best protection against fraud. By staying informed, you can help protect your identity and accounts.
Be wary of telephone scammers. If you receive a call from someone asking for personal and account information, call the company back using a phone number you know is legitimate.
Scammers use fraudulent contact information such as mailing addresses, phone and fax numbers and claim to be "third-party consultants." When unsuspecting consumers contact the scammers, the callers are asked to provide their personal and account information. Scammers then tell applicants that their loans have been approved but that they first need to make an advance payment or deposit before the loans can be advanced by wire transfer.
Scammers may deceive clients into responding to an illegitimate online or newspaper advertisement or may victimize clients by paying for goods with a stolen or counterfeit check for more than the agreed upon amount. The clients are then asked to return the overpayment either by a wire transfer or an official check.
Scammers may steal or tamper with your mail. Be sure to pick up the mail daily. Drop your mail in an official postal mailbox.
Help Protect Yourself from Fraud
At Summit Community Bank, the protection of all your assets - including your identity - is our top priority. There are many things you can do to help secure your identity and your accounts. Here are some tips to follow.
- Don't include your Social Security Number or driver's license number on sensitive documents.
- Don't leave incoming mail lying around.
- Drop your mail in an official postal mailbox.
- Shred or destroy any junk mail before you throw it away.
- Don't respond to unsolicited requests for personal or account information.
- Use a safe deposit box to protect important documents.
- Review your credit report at least once a year.
- Look beyond the logo. To make fraudulent emails or Web sites appear real, scammers often include actual logos and images of legitimate companies. They also convey a sense of urgency, stating that if you fail to provide, update, or verify your personal or account information, access to your accounts will be suspended. It's important that you look beyond the logo and not give out your information.
- Use your spam filter. Many email services now have spam filters that minimize the amount of spam you receive. The filters can help you minimize the number of fraudulent emails in your inbox.
- Type, don't click. Even if you do open a suspicious email, don't click on any links. By clicking on the links, you could unknowingly download a virus or spyware to your computer. Even if you think the email is legitimate, type Web addresses into your browser instead of clicking on links. If the email is from an institution you do business with, use a bookmark that you have already created to visit the company's Web site.
- Change your online passwords often. The rule of thumb is to change your password every 30 to 60 days. Be creative with your passwords - stay away from obvious passwords like your ZIP code, year of birth, or sensitive information such as your mother's maiden name or your Social Security Number. Include symbols and/or upper and lower case letters so passwords cannot be easily intercepted.
- Update your anti-virus and anti-spam software. By keeping anti-virus and anti-spam software up to date on your computers, you make it more difficult for scammers to access your personal and account information. You can purchase anti-virus and anti-spyware software at major retail stores, as well as on the Internet.
- Delete emails from unknown senders with nonsensical subject lines.
Credit Card Fraud
- Sign your cards immediately once they arrive in the mail.
- Memorize your PIN and don't write it on anything, especially something in your wallet.
- Don't enter your card online unless you're on a secure site. Don't send your credit card number in the mail.
- Keep a record of all your account numbers, expiration dates, and contact information for each issuer. This will come in handy if your wallet is lost or stolen.
- Report a lost or stolen card right away. Quick action will minimize potential loss and liability.
- Save your receipts to compare against your billing statement. When discarding receipts, tear them up or shred them.
- Monitor your statements monthly, making sure you recognize all charges. If you see any suspicious transactions, contact the bank immediately.
- Carefully review receipts for voided transactions and be sure they do not post to your account.
- Destroy your carbons. Do not leave them behind without tearing them up.
- Don't leave your purse, wallet, cards or receipts unattended. Always keep them secure or in your sight.
- Only carry cards that you need, leaving others in a safe place at home.
- Don't give out your account number unless you know and trust the company.
- In lieu of a signature on your credit card, write "verify signature on driver's license."
- Shield your hand from view of others when entering your PIN at ATMs.
- Use direct deposit for paychecks, Social Security payments and other regular deposits.
- Be aware of fake check scams that promise easy money for working at home, winning sweepstakes or depositing checks from foreign countries.
- Do not leave your checkbook unattended.
- Know who you are doing business with.
- Report lost or stolen checks immediately.
- Shred Documents containing your personal and financial information before placing them in the trash.
- Report an unauthorized transactions to Summit Community Bank immediately.
Protecting Your Computer and Online Accounts
Protect your computers like you protect your checkbook. The following tips will help you protect your computer and your online accounts:
- Be cognizant of your surroundings when using a public computer or working on a wireless network.
- Keep your online accounts active - such as Online Banking with Bill Pay - to watch for any suspicious transactions.
- Help protect your computer and your accounts by installing anti-spyware on your computer. Anti-spyware can help prevent the collection of your personal and account information without your knowledge.
- Update your anti-virus software regularly to help protect your computer against viruses and other harmful computer codes.
How Scammers Obtain Your Email Address
Many scammers randomly generate email addresses - that's why you may have received fraudulent emails that appear to be from banks you do not have an account with. They also purchase mailing lists, obtain email addresses online from Web pages, chat rooms, online auctions, and directories or from illegitimate sources.
If You Believe You May Be a Victim of Identity Theft, You Should:
- Report the theft to each of these credit reporting agencies: Experian (888) 397-3742; Equifax (800) 525-6285; and TransUnion (800) 680-7289.
- File a police report in your local jurisdiction and retain the report number and name of the officer with whom you filed the report.
- Contact the Federal Trade Commission's Identity Theft Hotline at 877-IDTHEFT to file a complaint or go to https://www.identitytheft.gov